Dispute Resolution Procedures.

In circumstances where DIVINE CONNECT's service provision is in dispute, we may terminate accounts and refund the customer. However, DIVINE CONNECT evaluates such disputes on a case-to-case basis. In order to investigate the dispute or process request for a refund, you must inform us in writing via email to consultant@divineconnect.com.sg. within 7 working days of DIVINE CONNECT's alleged service failure.

DIVINE CONNECT will acknowledge all complaints in writing within 3 working days. DIVINE CONNECT will respond to customer's complaints and seek to resolve all complaints received to the satisfaction of the customer within 30 days from the date of our acknowledgement of the complaint.

The company has also in place an effective process and procedures to handle all complaints and have dedicated staff responsible to handle complaints. All complaints will be recorded and a time frame of 29 days has been established to resolve complaints. You can be rest assured that your complaints and feedback would be treated with promptness, care and professionalism.